Simple terms for
meaningful memories.

PalStory is a digital event experience that helps organizers collect guest video messages through an event-specific QR code or guest link.

Depending on the selected event plan, PalStory may provide event creation, guest video collection, organizer moderation, private video access, QR materials, downloads, event analytics and combined memory-film features.

You are responsible for ensuring that you have the right and authority to create an event, invite participants and use PalStory for that event.

You are responsible for ensuring that your use of PalStory complies with applicable laws, venue requirements and consent requirements.

If you create or manage an event on behalf of another person, organization or client, you are responsible for ensuring that you are authorized to do so.

Organizer features require an authenticated PalStory account.

You are responsible for maintaining the security of your account credentials and for activity carried out through your account.

You must provide accurate information when creating or maintaining your PalStory account and must not intentionally create accounts to bypass Free-plan restrictions or other service limits.

PalStory currently offers Free, Celebration, Professional and Customize event plans.

The Free plan is limited to one Free event per organizer account.

Celebration, Professional and Customize are purchased per event. They are not recurring subscriptions unless PalStory expressly introduces and identifies a subscription product separately.

One successful Celebration payment activates one Celebration event. One successful Professional payment activates one Professional event. One successful Customize payment activates one Customize event.

Purchasing a Celebration, Professional or Customize event does not provide unlimited future events. Each additional paid event requires a new payment for the appropriate event plan.

Where PalStory provides an upgrade or plan-change option, an eligible Celebration event may be upgraded to Professional, and an eligible Professional event that requires 301 or more guest-video capacity may be converted to Customize, subject to the applicable amount and any conditions displayed at the time of the change.

Professional events cannot be downgraded to Celebration.

Each eligible PalStory organizer account may create one Free event.

A Free event supports up to 10 guest video submissions, with each recording limited to a maximum of 30 seconds.

The Free event QR collection window is 24 hours and Free-event video retention is up to 3 days.

Free-event eligibility is associated with the organizer account and may be subject to reasonable measures designed to prevent abuse or repeated creation of free events.

The Celebration plan is currently priced at ₹1,999 per event.

One successful Celebration payment activates one Celebration event.

A Celebration event supports up to 150 guest video submissions, with each recording limited to a maximum of 45 seconds.

The Celebration QR collection window is 72 hours and video retention is up to 15 days.

Celebration may include premium templates, QR poster or card designs, QR display guidance, Download All functionality and a downloadable combined memory film created from organizer-approved guest videos.

Creating another Celebration event requires a new Celebration-plan payment.

Where offered, an eligible Celebration event may be upgraded to Professional by paying the applicable upgrade amount.

The Professional plan is currently priced at ₹3,999 per event.

One successful Professional payment activates one Professional event.

A Professional event supports up to 300 guest video submissions, with each recording limited to a maximum of 60 seconds.

The Professional QR collection window is 7 days and video retention is up to 30 days.

Professional includes all applicable Celebration features together with higher plan limits, custom event branding, professional or client-event tools, custom branded QR materials and priority support.

Creating another Professional event requires a new Professional-plan payment.

Where offered, an eligible Professional event that requires 301 or more guest-video capacity may be converted to Customize, with the applicable Customize amount based on the selected video capacity.

Professional events cannot be downgraded to Celebration.

The Customize plan is currently priced at ₹13.33 per selected video per event and starts at 301 guest videos.

Customize has no upper video limit. The event price is based on the selected video capacity multiplied by ₹13.33.

One successful Customize payment activates one Customize event.

Customize recordings are limited to a maximum of 60 seconds per video, the QR collection window is 7 days and video retention is up to 30 days.

Customize keeps the applicable Professional-level features, including custom event branding, professional or client-event tools, custom branded QR materials and priority support.

Creating another Customize event requires a new Customize-plan payment.

The recording duration included with each plan is a maximum recording limit and not a required recording length.

Guests may stop their recording at any time before the applicable maximum duration.

PalStory may automatically enforce the recording limit associated with the event plan.

Guests may submit video messages through an event-specific QR code or guest link while the event collection window remains active.

Guests should only submit content that they have the right to record and share.

Guests may be required to confirm consent before uploading a recording. By submitting content, a guest authorizes PalStory to process that content for the relevant event and make it available to the event organizer.

Where applicable, approved submissions may also be processed for features such as a combined memory film.

PalStory is designed for video messages rather than audio-only guest submissions.

The guest recording experience may therefore require camera permission and automated checking that a face is visible before or during recording.

Face-presence checking is intended to determine whether a face is present in the recording experience. It is not intended to identify the guest or perform facial recognition.

PalStory may prevent or stop a recording when the required video or face-presence condition is not satisfied.

Guest submissions may initially be placed into a Pending state for organizer review.

Organizers may approve or reject individual guest videos.

Only organizer-approved videos are intended to be included in a combined memory film or other approved final collection.

The organizer is responsible for reviewing submitted content and deciding which submissions are appropriate for the event.

Users must not upload, submit, request or distribute unlawful, abusive, threatening, hateful, sexually explicit, exploitative, defamatory, fraudulent or otherwise prohibited content through PalStory.

Users must not upload content that infringes another person's intellectual-property, privacy or other legal rights.

PalStory may remove, restrict, reject or disable access to content or accounts where reasonably necessary to enforce these Terms, protect users, maintain service integrity or comply with applicable law.

The guest collection window depends on the plan purchased for the event.

Free events have a 24-hour collection window, Celebration events have a 72-hour collection window, Professional events have a 7-day collection window and Customize events have a 7-day collection window.

After the applicable collection window expires, new guest recordings or uploads may be disabled.

Organizer access may continue after collection closes, subject to the event's applicable video-retention period and other service conditions.

PalStory is not intended to provide permanent cloud storage for original guest videos.

Free event videos may be retained for up to 3 days, Celebration event videos for up to 15 days, Professional event videos for up to 30 days and Customize event videos for up to 30 days.

After the applicable retention period, PalStory may permanently delete event videos from active storage.

Organizers are responsible for downloading content they wish to preserve before the applicable retention period expires.

Free, Celebration, Professional and Customize allow organizers to download approved guest videos and combine organizer-approved submissions into one downloadable memory-film MP4.

The combined memory film is created from approved guest videos and downloaded directly to the organizer's device.

Creating the combined memory film may involve temporary processing of approved guest recordings in the organizer's browser, including sequencing, resizing, formatting and combining the selected videos.

PalStory does not provide permanent cloud storage for the completed combined memory film. Organizers are responsible for keeping the downloaded MP4 they wish to preserve.

The time required to create and download a combined memory film may depend on the number, duration, quality and technical format of the approved videos, as well as the organizer's device and browser capabilities.

Celebration, Professional and Customize may provide predefined QR posters, cards, templates or other downloadable event materials.

PalStory may provide guidance about where organizers can display QR materials, but organizers remain responsible for printing, displaying and using those materials appropriately at their event.

Professional and Customize materials may include additional event or brand customization where offered.

PalStory may provide organizers with event information such as videos received, remaining video capacity, QR status, collection time remaining and moderation counts.

Analytics are provided for informational and event-management purposes and may not always update instantaneously.

Celebration, Professional and Customize plans require payment for each paid event.

Each successful paid-plan payment is associated with one event.

One Celebration payment activates one Celebration event, one Professional payment activates one Professional event, and one Customize payment activates one Customize event.

Payments may be processed through third-party payment providers such as Razorpay.

A payment is considered successfully completed only after PalStory receives or verifies successful payment status through the applicable payment process.

PalStory may maintain payment records including the organizer, event, plan, amount, order identifier, payment identifier, payment status and payment date.

Prices displayed at checkout will show the amount payable for the selected event plan. Applicable taxes or charges, where required, will be handled in accordance with applicable law and the checkout information presented to the customer.

Where a paid event is upgraded to a higher plan, PalStory may require payment of the applicable upgrade amount before the upgraded features and limits become available.

If a payment fails, remains pending or cannot be verified, paid event features may remain inactive until successful payment is confirmed.

If money is debited but PalStory does not receive confirmation, the payment may require verification through the payment provider before the event can be activated.

A confirmed duplicate payment for the same intended purchase may qualify for a 100% refund in accordance with the PalStory Cancellation & Refund Policy.

Paid-event purchases are subject to the PalStory Cancellation & Refund Policy published on the website.

A customer-requested cancellation made within 24 hours of purchase may qualify for a refund only where the event has not been materially used.

For an eligible customer-requested cancellation, PalStory will normally refund 90% of the amount paid and retain 10% as a cancellation and processing charge.

Material use may include guest submissions, meaningful use of the event QR collection experience or substantial use of paid PalStory functionality.

Once guest submissions have started or the paid event has otherwise been materially used, customer-requested cancellations are normally not refundable.

Changing or postponing an event date does not by itself qualify for a refund where the event can be updated through PalStory's event-management functionality.

Selecting the wrong paid plan does not by itself qualify for a refund where an available PalStory plan-change or upgrade option can be used. Where offered, an eligible Celebration event may be upgraded to Professional and an eligible Professional event requiring 301 or more guest-video capacity may be converted to Customize. Professional events cannot be downgraded to Celebration.

A confirmed duplicate payment for the same intended purchase may qualify for a 100% refund of the duplicate transaction.

If PalStory is unable to provide the purchased service because of a confirmed technical or service failure attributable to PalStory, the affected purchase may qualify for a 100% refund.

Where PalStory provides self-service cancellation, eligibility and the applicable refundable amount may be determined automatically using the event and payment records available to PalStory. The refundable amount will be shown before the organizer confirms an eligible cancellation.

After an eligible cancellation is confirmed, PalStory may initiate the approved refund through the original payment method and track its processing status. The time required for the refunded amount to appear may depend on the payment provider, payment method and customer's bank.

Nothing in this section limits any consumer or statutory right that cannot legally be excluded or restricted.

PalStory aims to provide reliable access to event functionality and authorized organizer content during the applicable service periods.

Internet services, browsers, mobile devices, third-party infrastructure and payment systems can experience interruptions or technical problems, so uninterrupted or error-free availability cannot be guaranteed.

PalStory may perform maintenance or make technical changes where reasonably necessary to operate, secure or improve the service.

Organizers and guests retain their rights in original content they submit, subject to the permissions necessary for PalStory to host, store, process, display, transmit, moderate and create requested event outputs from that content.

By submitting content, you grant PalStory the limited rights reasonably necessary to provide the relevant PalStory service for the event.

PalStory's name, branding, website design, software, templates and platform materials remain the property of PalStory or its applicable licensors and may not be copied or commercially reused without permission.

PalStory may rely on third-party providers for functions such as authentication, databases, storage, infrastructure, email, payments, security and video processing.

Use of certain third-party services may also be subject to the applicable provider's terms, policies and technical availability.

PalStory may introduce, modify or discontinue plans, prices, limits or features from time to time.

Changes to pricing or plan features will not ordinarily change the core purchased entitlement of an already-paid event unless required for security, legal, technical or operational reasons.

Future purchases will be subject to the pricing and plan terms displayed when that purchase is made.

PalStory may restrict or suspend access where reasonably necessary because of misuse, prohibited content, security concerns, fraudulent activity, non-payment or violation of these Terms.

Where appropriate and reasonably possible, PalStory may provide an opportunity to resolve an issue before permanent account action is taken.

PalStory is provided on an as-available basis.

To the extent permitted by applicable law, PalStory does not guarantee uninterrupted availability, compatibility with every device or browser, or that every guest recording will upload successfully under all network conditions.

Nothing in these Terms limits any statutory rights that cannot legally be excluded or restricted.

To the extent permitted by applicable law, PalStory will not be liable for indirect, incidental, special or consequential losses arising from use of the service.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

PalStory may update these Terms as the service develops, new functionality is introduced or legal and operational requirements change.

The latest version will be published on this page together with an updated revision date.

Questions about these Terms can be sent to hello@palstory.in.